Shipping policy

Quick Summary

  • Order cut-off time: 12:00 AM GMT (Mon–Fri)
  • Handling time: 3 business days
  • UK delivery: 1–9 business days after dispatch
  • Total delivery time: 4–12 business days from order date
  • Shipping cost: Free
  • Tracking: Provided on all orders
  • Questions: info@oaklynhome.co.uk

2. Order Cut-Off Time

Orders placed before 12:00 AM GMT Monday to Friday will begin processing the same day. Orders placed after this time, or over the weekend and on public holidays, will be picked up on the next working day.

3. Handling Time

Please allow 3 business days for your order to be prepared and dispatched after it is placed.

4. UK Delivery

We currently deliver across the United Kingdom only. Once your order has been dispatched:

  • Standard Delivery: 1–9 business days
  • Shipping cost: Free on all orders
  • Total estimated delivery time: 4–12 business days from order date

5. Order Tracking

Once your order is on its way, you'll receive a shipping confirmation email with your tracking details. You can follow your parcel every step of the journey.

6. Delays

Whilst we always aim to deliver within the stated timeframes, occasional delays can happen due to high demand, weather conditions, or carrier disruptions. If your order is taking longer than expected, please contact us at info@oaklynhome.co.uk and we'll look into it straight away.

7. Lost or Missing Parcels

If your tracking shows your parcel has been delivered but you haven't received it, please check with neighbours and any safe spaces around your property first. If it's still nowhere to be found, contact us at info@oaklynhome.co.uk and we'll work with the carrier to resolve it as quickly as possible.

8. Incorrect Delivery Address

Please double check your delivery address at checkout. If you've noticed a mistake after placing your order, email us immediately at info@oaklynhome.co.uk with your order number. If your order hasn't been dispatched yet, we'll do our best to update it in time.

9. Packaging

Every order is carefully packaged to ensure your items arrive in perfect condition.

Business & Contact Information

Oaklyn Home

Email: info@oaklynhome.co.uk
Phone number: +31631076522

Customer service:
Monday - Friday: 8am - 6pm
Saturday and Sunday: 10am - 4pm

We aim to respond to all emails within 24 hours.