FAQ

About Oaklyn Home

1. How can I reach your customer support team?

Our customer service is available from Monday to Friday between 8:00 AM to 6:00 PM, and Saturday to Sunday between 10:00 AM to 4:00 PM.

Don't forget to include your name and order number (if you have one) for a quicker response time. We aim to respond to all emails within 24 hours.

Shipping & Delivery

1. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom with no minimum order required and no hidden fees!

2. Where do you ship?

At the moment, Oaklyn Home ships exclusively within the United Kingdom. We do not offer international shipping at this time.

3. How long does shipping take?

Our estimated delivery time is 4 to 12 business days. This includes a handling time of 3 business days and a transit time of 1–9 business days (Monday to Friday).

4. What is the order cutoff time?

Our cutoff time for orders is 12:00 AM (GMT), Monday to Friday. Orders placed after this time will be processed the next business day.

5. Which carriers do you use?

To ensure quick and reliable delivery within the United Kingdom, we partner with Royal Mail and DHL/DPD.

6. How can I track my order?

Once shipped, you will receive an email with a tracking number. You can use our Track My Order page on our website to monitor your delivery.

Returns & Refunds

1. Can I return my order?

Yes, Oaklyn Home offers a 14-day returns policy. The 14 days start from the day you receive your complete order.

2. What are the return requirements?

Items must be in original condition, unused, and unwashed. They must be free of stains, odors, or damage, and include all original tags and packaging.

3. How do I start a return?

Please send us an email at info@oaklynhome.co.uk with your order number and the reason for the return.

Once the return request has been approved, we will provide specific return instructions including the return address.

4. Who will pay for return shipping costs?

If you are returning an item due to a change of mind, the customer is responsible for return shipping costs.

If the item is damaged or incorrect upon arrival, Oaklyn Home will cover the return shipping costs.

5. Are there any restocking fees?

No, we do not charge restocking fees for approved returns.

6. After returning my order, when will I receive my refund?

Once we have received, inspected, and approved your return, the refund will be processed to your original payment method.

Please allow up to 10 business days for the funds to appear in your account.

Orders & Cancellations

1. Can I change my shipping address?

Please contact us as soon as possible after placing your order to request a change in your shipping address.

Address changes are only possible if the order has not yet been dispatched.

2. Can I cancel my order?

You may cancel your order within 3 hours of placing it, as long as it has not yet been processed and shipped. If it has already been dispatched, you must follow the standard return process after delivery.

3. What should I do if my package arrives damaged?

If your package arrives damaged, please contact us within 24 hours of delivery at info@oaklynhome.co.uk with your order number and a photo of the damage. We will arrange a resolution as quickly as possible.

Payments

1. What payment methods do you accept?

We accept the following payment methods: PayPal, Visa, Mastercard, Maestro, Apple Pay, Google Pay, and Klarna.

2. Are there any additional payment fees?

Depending on the payment method you choose, additional fees may apply. The exact costs will be displayed during the checkout process.

3. Do you accept cash on delivery or bank transfers?

No, we do not accept cash on delivery or bank transfer payments.

Business & Contact Information

Oaklyn Home

Email: info@oaklynhome.co.uk
Phone number: +31631076522

Customer service:
Monday - Friday: 8am - 6pm
Saturday and Sunday: 10am - 4pm

We aim to respond to all emails within 24 hours.