Refund policy

Last updated: April 2026

Quick Summary

  • Return window: 14 days from delivery
  • Return shipping: Customer pays (unless item is damaged or incorrect)
  • Refund processed: Within 10 business days of receiving your return
  • Refund method: Original payment method
  • Exchanges: Yes, available
  • Damaged items: We cover return shipping, free replacement or full refund

1. Return Window

Every order leaves us with care — and we want it to arrive feeling just right. If for any reason it doesn't, you have 14 days from the day your order arrives to come back to us. After 14 days, we are unfortunately unable to process a return. Items must be unused, unwashed, and returned in their original condition with tags attached and packaging intact.

2. How to Start a Return

Just drop us an email at info@oaklynhome.co.uk with your order number and a brief note about why you'd like to return. We'll get back to you within 24 hours with everything you need. Pack the item carefully, send it to our return address using a tracked service, and once it arrives we'll take care of the rest within 10 business days.

3. Return Shipping Costs

  • Changed your mind: Return shipping is your responsibility.
  • Item arrived damaged or defective: We'll cover the full return shipping cost.
  • Wrong item received: We'll cover the full return shipping cost.

We always recommend using a tracked service when sending anything back, as we cannot take responsibility for parcels lost on their way to us.

4. Return Address

The return address will be provided after your return request has been approved via email. Please do not send any items back without first contacting us.

5. Refund Timeline

The moment your return arrives with us, we'll inspect it carefully. Your refund will be processed within 10 business days and you'll receive a confirmation email once it's done. Refunds go straight back to your original payment method. Your bank or card provider may take a little extra time to show it — but it's on its way.

6. Refund of Original Shipping Costs

If you're returning because you've changed your mind, original shipping costs are non-refundable. However, if your item arrived damaged or we sent the wrong thing - your original shipping cost will be refunded in full.

7. Exchanges

A one-time free exchange is available. Email us at info@oaklynhome.co.uk with your order number and the item you'd like instead. Please note that once a free replacement has been issued, no further return or refund claims can be made, except in cases of damage or quality issues which always require our approval.

8. Damaged or Defective Items

If your order arrives damaged or defective, please reach out to us within 24 hours of delivery at info@oaklynhome.co.uk with your order number and a photo of the issue. We'll offer you a free replacement or a full refund - and we'll take care of the return shipping. Items reported outside this window cannot be accepted.

9. Wrong or Incomplete Orders

If we've made a mistake and sent you the wrong item or something is missing, please get in touch straight away at info@oaklynhome.co.uk. We'll make it right, completely at our cost.

10. Order Cancellation

If your order hasn't been dispatched yet, email us at info@oaklynhome.co.uk as soon as possible with your order number and we'll cancel it free of charge. Orders can be cancelled within 3 hours of being placed. If your order has already been dispatched, it will follow our standard returns process once it arrives with you.

11. Partial Returns

Returning just part of your order? No problem at all. Please note that original shipping costs won't be refunded on partial returns unless the reason for return is a fault on our end.

12. Non-Returnable Items

  • Items that have been used, washed or altered in any way
  • Items returned without their original packaging or tags
  • Items returned outside the 14-day window

13. Late or Missing Refunds

If your refund hasn't appeared after 10 business days, we'd suggest checking with your bank or card provider first as processing times can vary. If something still doesn't look right, come back to us at info@oaklynhome.co.uk and we'll look into it straight away.

14. Non-Delivery & Refused Parcels

If an order is refused at the door, not collected from a parcel shop, or an incorrect address was provided, a shipping and handling fee of 15 GBP will be deducted from your refund.

15. Your Statutory Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws. Your statutory rights always remain fully intact.

Business & Contact Information

Oaklyn Home

Email: info@oaklynhome.co.uk
Phone number: +31631076522

Customer service:
Monday - Friday: 8am - 6pm
Saturday and Sunday: 10am - 4pm

We aim to respond to all emails within 24 hours.